Shipping Policy
Effective Date: July 1, 2024
Thank you for visiting and shopping at Luxeo. The following terms and conditions constitute our Shipping Policy.
Shipping Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Shipping (Within Lahore): 2-3 business days
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Haya by Rabi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Haya by Rabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship all international orders through DHL and shipping rates are determined by DHL and may vary based on:
- Destination country
- Weight and dimensions of the package
Please note that the final shipping cost will be communicated to you via email / phone or WhatsApp
Due to international shipping regulations, items containing liquid cannot be shipped. We apologize for any inconvenience this may cause.
All international orders require advance payment. Orders will be processed and shipped only after payment has been received and confirmed.
For any inquiries or assistance regarding international shipping, please contact us at:
- Email: info@luxeo.com
- Phone/WhatsApp: +92 319 8429005
Returns Policy
Our Return & Exchange Policy provides detailed information about options and procedures for returning your order.
Contact Us
For more information about our Shipping Policy, if you have questions, or if you need assistance, please contact us at:
Email: info@luxeo.com
Phone: +92 3198429005
Address: 87K DHA Phase 1, Lahore – Pakistan 54792
Thank you for shopping with Luxeoi!